SupportUser

Summary

A job function policy that grants permissions to troubleshoot and resolve issues in an AWS account. It also enables the user to contact AWS Support to create and manage cases.

Permissions imported from the AWS Managed Policy Reference Guide; other sections reviewed against the listed AWS sources.

Identity

ARN

arn:aws:iam::aws:policy/job-function/SupportUserCopy ARN

Default version

v12

Created

2016-11-10

Last edited

2026-11-05

Services

acm, acm-pca, apigateway, autoscaling, aws-marketplace, cloudformation, cloudfront, cloudsearch, cloudtrail, cloudwatch, codecommit, codedeploy, codepipeline, cognito-identity, cognito-idp, cognito-sync, config, datapipeline, devicefarm, directconnect, discovery, dms, ds, dynamodb, ec2, ecr, ecs, elasticache, elasticbeanstalk, elasticfilesystem, elasticloadbalancing, elasticmapreduce, elastictranscoder, es, events, firehose, gamelift, glacier, iam, importexport, inspector, iot, kinesis, kinesisanalytics, kms, lambda, logs, machinelearning, opsworks, rds, redshift, rolesanywhere, route53, route53domains, s3, sdb, servicecatalog, ses, sns, sqs, ssm, storagegateway, support, support-console, swf, waf, workdocs, workmail, workspaces

Control-plane actions (1847)

By access level: 964 List, 854 Read, 29 Write.

The full action list is in actions.json.

Data-plane actions (18)

By access level: 6 List, 12 Read.

The full action list is in actions.json.

Excluded and conditional actions

No patterns are excluded by NotAction or Deny statements.

Resource scope and attachment

Resource scope across granted actions: all-resources.

Can be attached: Yes, to users, groups and roles.

Why this tier

• Grants at least 80% of the write and permissions-management actions of: support (17 of 17).

Guidance

Related policies

Same service

• AdministratorAccess-AWSElasticBeanstalk
• AIDevOpsReleaseManagementVPCPolicy
• AmazonAppStreamServiceAccess
• AmazonBioDiscoveryServiceLinkedRolePolicy
• AmazonDataZoneEnvironmentRolePermissionsBoundary
• AmazonDataZoneProjectDeploymentPermissionsBoundary
• AmazonDataZoneProjectRolePermissionsBoundary
• AmazonDataZoneSageMakerProvisioningRolePolicy

Same domain

• AmazonODBAutonomousDatabaseAdmin
• AmazonODBAutonomousVmClusterAdmin
• AmazonODBExadataInfrastructureAdmin
• AmazonODBExadataVmClusterAdmin
• AmazonODBExascaleStorageVaultAdmin
• AmazonODBExascaleVmClusterAdmin
• AmazonODBNetworkAdmin
• AWSManagementConsoleAdministratorAccess

Frequently asked questions

When should I attach SupportUser?

Attach it to a user who needs to troubleshoot and resolve issues in an AWS account and to contact AWS Support to create and manage cases. The IAM User Guide job function page lists AWSSupportAccess for the Support user job function, so compare the two before you choose.

What does SupportUser grant?

It allows support:* and support-console actions plus read-style actions across many services, such as ec2:Describe*, cloudwatch:Get*, iam:Get*, iam:List* and s3:List*, on all resources.

What are the security risks of SupportUser?

The policy combines full Support access with read access across many services on all resources, including IAM, AWS KMS and Amazon SQS actions such as sqs:ReceiveMessage. AWS managed policies don't grant least privilege permissions, and you must consider the security risk of granting principals more permissions than they need. AWS updates to the policy affect every identity it is attached to.

Policy JSON

Download policy.json

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Action": [
        "support:*",
        "acm:DescribeCertificate",
        "acm:GetCertificate",
        "acm:List*",
        "acm-pca:DescribeCertificateAuthority",
        "acm-pca:ListCertificateAuthorities",
        "apigateway:GET",
        "autoscaling:Describe*",
        "aws-marketplace:ViewSubscriptions",
        "cloudformation:Describe*",
        "cloudformation:Get*",
        "cloudformation:List*",
        "cloudformation:EstimateTemplateCost",
        "cloudfront:Get*",
        "cloudfront:List*",
        "cloudsearch:Describe*",
        "cloudsearch:List*",
        "cloudtrail:DescribeTrails",
        "cloudtrail:GetTrailStatus",
        "cloudtrail:LookupEvents",
        "cloudtrail:ListTags",
        "cloudtrail:ListPublicKeys",
        "cloudwatch:Describe*",
        "cloudwatch:Get*",
        "cloudwatch:List*",
        "codecommit:BatchGetRepositories",
        "codecommit:Get*",
        "codecommit:List*",
        "codedeploy:Batch*",
        "codedeploy:Get*",
        "codedeploy:List*",
        "codepipeline:AcknowledgeJob",
        "codepipeline:AcknowledgeThirdPartyJob",
        "codepipeline:ListActionTypes",
        "codepipeline:ListPipelines",
        "codepipeline:PollForJobs",
        "codepipeline:PollForThirdPartyJobs",
        "codepipeline:GetPipelineState",
        "codepipeline:GetPipeline",
        "cognito-identity:List*",
        "cognito-identity:LookupDeveloperIdentity",
        "cognito-identity:Describe*",
        "cognito-idp:DescribeResourceServer",
        "cognito-idp:DescribeRiskConfiguration",
        "cognito-idp:DescribeUserImportJob",
        "cognito-idp:DescribeUserPool",
        "cognito-idp:DescribeUserPoolDomain",
        "cognito-idp:List*",
        "cognito-sync:Describe*",
        "cognito-sync:GetBulkPublishDetails",
        "cognito-sync:GetCognitoEvents",
        "cognito-sync:GetIdentityPoolConfiguration",
        "cognito-sync:List*",
        "config:DescribeConfigurationRecorders",
        "config:DescribeConfigurationRecorderStatus",
        "config:DescribeConfigRuleEvaluationStatus",
        "config:DescribeConfigRules",
        "config:DescribeDeliveryChannels",
        "config:DescribeDeliveryChannelStatus",
        "config:GetResourceConfigHistory",
        "config:ListDiscoveredResources",
        "datapipeline:DescribeObjects",
        "datapipeline:DescribePipelines",
        "datapipeline:GetPipelineDefinition",
        "datapipeline:ListPipelines",
        "datapipeline:QueryObjects",
        "datapipeline:ReportTaskProgress",
        "datapipeline:ReportTaskRunnerHeartbeat",
        "devicefarm:List*",
        "devicefarm:Get*",
        "directconnect:Describe*",
        "discovery:Describe*",
        "discovery:ListConfigurations",
        "dms:Describe*",
        "dms:List*",
        "ds:DescribeDirectories",
        "ds:DescribeSnapshots",
        "ds:GetDirectoryLimits",
        "ds:GetSnapshotLimits",
        "ds:ListAuthorizedApplications",
        "dynamodb:DescribeLimits",
        "dynamodb:DescribeTable",
        "dynamodb:ListTables",
        "ec2:Describe*",
        "ec2:DescribeHosts",
        "ec2:describeIdentityIdFormat",
        "ec2:DescribeIdFormat",
        "ec2:DescribeInstanceAttribute",
        "ec2:DescribeNatGateways",
        "ec2:DescribeReservedInstancesModifications",
        "ec2:DescribeTags",
        "ec2:SearchLocalGatewayRoutes",
        "ecr:GetRepositoryPolicy",
        "ecr:BatchCheckLayerAvailability",
        "ecr:DescribeRepositories",
        "ecr:ListImages",
        "ecs:Describe*",
        "ecs:List*",
        "elasticache:Describe*",
        "elasticache:List*",
        "elasticbeanstalk:Check*",
        "elasticbeanstalk:Describe*",
        "elasticbeanstalk:List*",
        "elasticbeanstalk:RequestEnvironmentInfo",
        "elasticbeanstalk:RetrieveEnvironmentInfo",
        "elasticbeanstalk:ValidateConfigurationSettings",
        "elasticfilesystem:Describe*",
        "elasticloadbalancing:Describe*",
        "elasticmapreduce:Describe*",
        "elasticmapreduce:List*",
        "elastictranscoder:List*",
        "elastictranscoder:ReadJob",
        "elasticfilesystem:DescribeFileSystems",
        "es:Describe*",
        "es:List*",
        "es:ESHttpGet",
        "es:ESHttpHead",
        "events:DescribeRule",
        "events:List*",
        "events:TestEventPattern",
        "firehose:Describe*",
        "firehose:List*",
        "gamelift:List*",
        "gamelift:Describe*",
        "glacier:ListVaults",
        "glacier:DescribeVault",
        "glacier:DescribeJob",
        "glacier:Get*",
        "glacier:List*",
        "iam:GenerateCredentialReport",
        "iam:GenerateServiceLastAccessedDetails",
        "iam:Get*",
        "iam:List*",
        "importexport:GetStatus",
        "importexport:ListJobs",
        "inspector:Describe*",
        "inspector:List*",
        "iot:Describe*",
        "iot:Get*",
        "iot:List*",
        "kinesisanalytics:DescribeApplication",
        "kinesisanalytics:DiscoverInputSchema",
        "kinesisanalytics:GetApplicationState",
        "kinesisanalytics:ListApplications",
        "kinesis:Describe*",
        "kinesis:Get*",
        "kinesis:List*",
        "kms:Describe*",
        "kms:Get*",
        "kms:List*",
        "lambda:List*",
        "lambda:Get*",
        "logs:Describe*",
        "logs:TestMetricFilter",
        "machinelearning:Describe*",
        "machinelearning:Get*",
        "opsworks:Describe*",
        "rds:Describe*",
        "rds:ListTagsForResource",
        "redshift:Describe*",
        "rolesanywhere:GetCrl",
        "rolesanywhere:GetProfile",
        "rolesanywhere:GetSubject",
        "rolesanywhere:GetTrustAnchor",
        "rolesanywhere:ListCrls",
        "rolesanywhere:ListProfiles",
        "rolesanywhere:ListSubjects",
        "rolesanywhere:ListTagsForResource",
        "rolesanywhere:ListTrustAnchors",
        "route53:Get*",
        "route53:List*",
        "route53domains:CheckDomainAvailability",
        "route53domains:GetDomainDetail",
        "route53domains:GetOperationDetail",
        "route53domains:List*",
        "s3:List*",
        "sdb:GetAttributes",
        "sdb:List*",
        "sdb:Select*",
        "servicecatalog:SearchProducts",
        "servicecatalog:DescribeProduct",
        "servicecatalog:DescribeProductView",
        "servicecatalog:ListLaunchPaths",
        "servicecatalog:DescribeProvisioningParameters",
        "servicecatalog:ListRecordHistory",
        "servicecatalog:DescribeRecord",
        "servicecatalog:ScanProvisionedProducts",
        "ses:Get*",
        "ses:List*",
        "sns:Get*",
        "sns:List*",
        "sqs:GetQueueAttributes",
        "sqs:GetQueueUrl",
        "sqs:ListQueues",
        "sqs:ReceiveMessage",
        "ssm:List*",
        "ssm:Describe*",
        "storagegateway:Describe*",
        "storagegateway:List*",
        "support-console:CheckSubscription",
        "support-console:CreateCaseDraft",
        "support-console:CreateContact",
        "support-console:DeleteCaseDraft",
        "support-console:DescribeDynamicHelp",
        "support-console:GetAccountGovCloudEnabled",
        "support-console:GetAccountState",
        "support-console:GetBanner",
        "support-console:GetCaseDraft",
        "support-console:GetIssueClassificationPredictions",
        "support-console:GetIssueTextSummary",
        "support-console:GetQuestionnaire",
        "support-console:SaveFeedback",
        "swf:Count*",
        "swf:Describe*",
        "swf:Get*",
        "swf:List*",
        "waf:Get*",
        "waf:List*",
        "workdocs:Describe*",
        "workmail:Describe*",
        "workmail:Get*",
        "workspaces:Describe*"
      ],
      "Effect": "Allow",
      "Resource": "*"
    }
  ]
}

Version history

Current version v12, edited by AWS on 2026-11-05. Version history is recorded from 2026-11-11. Earlier versions are in the IAM console under Policy versions.

Attach snippets

aws iam attach-role-policy --role-name ROLE_NAME --policy-arn arn:aws:iam::aws:policy/job-function/SupportUser
aws iam attach-user-policy --user-name USER_NAME --policy-arn arn:aws:iam::aws:policy/job-function/SupportUser
aws iam attach-group-policy --group-name GROUP_NAME --policy-arn arn:aws:iam::aws:policy/job-function/SupportUser

Resources:
  ExampleRole:
    Type: AWS::IAM::Role
    Properties:
      AssumeRolePolicyDocument: {}  # replace with your trust policy
      ManagedPolicyArns:
        - arn:aws:iam::aws:policy/job-function/SupportUser

resource "aws_iam_role_policy_attachment" "job_function_supportuser" {
  role       = aws_iam_role.example.name
  policy_arn = "arn:aws:iam::aws:policy/job-function/SupportUser"
}

role.addManagedPolicy(
  iam.ManagedPolicy.fromAwsManagedPolicyName("job-function/SupportUser"),
);

Sources

• SupportUser (AWS Managed Policy Reference Guide) (retrieved 2026-11-12; supports summary, practicalScope, useCases, securityConsiderations, assignmentGuidance, faqs)
• AWS managed policies for job functions (IAM User Guide) (retrieved 2026-11-12; supports bestPractices, assignmentGuidance, faqs)
• Managed policies and inline policies (IAM User Guide) (retrieved 2026-11-12; supports securityConsiderations, faqs)

• Official AWS reference for SupportUser
• Report a data issue