AmazonConnectSynchronizationServiceRolePolicy

Summary

Allows Amazon Connect to synchronize AWS resources across regions on your behalf.

Permissions imported from the AWS Managed Policy Reference Guide; other sections pending editorial review.

Identity

ARN

arn:aws:iam::aws:policy/aws-service-role/AmazonConnectSynchronizationServiceRolePolicyCopy ARN

Default version

v8

Created

2023-10-27

Last edited

2026-11-06

Services

app-integrations, cloudwatch, connect, kms, wisdom

Control-plane actions (378)

By access level: 79 List, 1 Permissions management, 82 Read, 6 Tagging, 210 Write.

Data-plane actions (1)

By access level: 1 Write.

Excluded and conditional actions

• connect:*AnalyticsData* (deny, statement 1): 6 matching actions
• connect:*Contact (deny, statement 1): 19 matching actions
• connect:*ContactAttributes* (deny, statement 1): 2 matching actions
• connect:*ContactEvaluation (deny, statement 1): 5 matching actions
• connect:*MetricData* (deny, statement 1): 3 matching actions
• connect:*RealtimeContact* (deny, statement 1): 2 matching actions
• connect:*UserData* (deny, statement 1): 1 matching actions
• connect:BatchGetAttachedFileMetadata (deny, statement 1): 1 matching actions
• connect:ClaimPhoneNumber (deny, statement 1): 1 matching actions
• connect:CompleteAttachedFileUpload (deny, statement 1): 1 matching actions
• connect:CreateAttachedFile (deny, statement 1): 1 matching actions
• connect:CreateInstance (deny, statement 1): 1 matching actions
• connect:CreateParticipant (deny, statement 1): 1 matching actions
• connect:CreatePersistentContactAssociation (deny, statement 1): 1 matching actions
• connect:CreateTrafficDistributionGroup (deny, statement 1): 1 matching actions
• connect:DeleteAttachedFile (deny, statement 1): 1 matching actions
• connect:DeleteInstance (deny, statement 1): 1 matching actions
• connect:DeleteTrafficDistributionGroup (deny, statement 1): 1 matching actions
• connect:GetAttachedFile (deny, statement 1): 1 matching actions
• connect:GetFederationToken (deny, statement 1): 1 matching actions
• connect:GetTrafficDistribution (deny, statement 1): 1 matching actions
• connect:ImportPhoneNumber (deny, statement 1): 1 matching actions
• connect:ListContactReferences (deny, statement 1): 1 matching actions
• connect:ListInstances (deny, statement 1): 1 matching actions
• connect:ReleasePhoneNumber (deny, statement 1): 1 matching actions
• connect:ReplicateInstance (deny, statement 1): 1 matching actions
• connect:Resume* (deny, statement 1): 2 matching actions
• connect:SearchAvailablePhoneNumbers (deny, statement 1): 1 matching actions
• connect:SearchContacts (deny, statement 1): 1 matching actions
• connect:Start* (deny, statement 1): 16 matching actions
• connect:Stop* (deny, statement 1): 5 matching actions
• connect:Suspend* (deny, statement 1): 1 matching actions
• connect:UpdateContactRoutingData (deny, statement 1): 1 matching actions
• connect:UpdateContactSchedule (deny, statement 1): 1 matching actions
• connect:UpdateTrafficDistribution (deny, statement 1): 1 matching actions

Resource scope and attachment

Resource scope across granted actions: mixed.

Can be attached: No (service-linked role policy).

Why this tier

• Grants 218 write, tagging or permissions-management actions, short of full control of any service.

Guidance

Pending editorial review. The permission data on this page comes straight from AWS; this section will be filled in once a reviewed guide exists.

Related policies

Same service

• AmazonConnect_FullAccess
• AmazonConnectCampaignsServiceLinkedRolePolicy
• AmazonConnectReadOnlyAccess
• AmazonConnectServiceLinkedRolePolicy

Same domain

• AlexaForBusinessDeviceSetup
• AlexaForBusinessFullAccess
• AlexaForBusinessGatewayExecution
• AlexaForBusinessLifesizeDelegatedAccessPolicy
• AlexaForBusinessPolyDelegatedAccessPolicy
• AlexaForBusinessReadOnlyAccess
• AmazonChimeFullAccess
• AmazonChimeReadOnly

Frequently asked questions

Pending editorial review. The permission data on this page comes straight from AWS; this section will be filled in once a reviewed guide exists.

Policy JSON

Download policy.json

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Sid": "AllowConnectActions",
      "Effect": "Allow",
      "Action": [
        "connect:Create*",
        "connect:BatchCreate*",
        "connect:Update*",
        "connect:BatchUpdate*",
        "connect:Delete*",
        "connect:BatchDelete*",
        "connect:Describe*",
        "connect:BatchDescribe*",
        "connect:List*",
        "connect:Search*",
        "connect:Associate*",
        "connect:Disassociate*",
        "connect:Get*",
        "connect:BatchGet*",
        "connect:Import*",
        "connect:TagResource",
        "connect:UntagResource"
      ],
      "Resource": "*"
    },
    {
      "Sid": "DisallowedConnectActions",
      "Effect": "Deny",
      "Action": [
        "connect:Start*",
        "connect:Stop*",
        "connect:Resume*",
        "connect:Suspend*",
        "connect:*Contact",
        "connect:SearchContacts",
        "connect:*ContactAttributes*",
        "connect:*RealtimeContact*",
        "connect:*AnalyticsData*",
        "connect:*MetricData*",
        "connect:*UserData*",
        "connect:*ContactEvaluation",
        "connect:GetAttachedFile",
        "connect:BatchGetAttachedFileMetadata",
        "connect:DeleteAttachedFile",
        "connect:CompleteAttachedFileUpload",
        "connect:CreateAttachedFile",
        "connect:UpdateContactSchedule",
        "connect:UpdateContactRoutingData",
        "connect:ListContactReferences",
        "connect:CreateParticipant",
        "connect:CreatePersistentContactAssociation",
        "connect:CreateInstance",
        "connect:DeleteInstance",
        "connect:ListInstances",
        "connect:ReplicateInstance",
        "connect:GetFederationToken",
        "connect:ClaimPhoneNumber",
        "connect:ImportPhoneNumber",
        "connect:ReleasePhoneNumber",
        "connect:SearchAvailablePhoneNumbers",
        "connect:CreateTrafficDistributionGroup",
        "connect:DeleteTrafficDistributionGroup",
        "connect:GetTrafficDistribution",
        "connect:UpdateTrafficDistribution"
      ],
      "Resource": "*"
    },
    {
      "Sid": "AllowPutMetricsForConnectNamespace",
      "Effect": "Allow",
      "Action": "cloudwatch:PutMetricData",
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "cloudwatch:namespace": "AWS/Connect"
        }
      }
    },
    {
      "Sid": "AllowAppIntegrationsListApplications",
      "Effect": "Allow",
      "Action": [
        "app-integrations:ListApplicationAssociations",
        "app-integrations:ListApplications"
      ],
      "Resource": "*"
    },
    {
      "Sid": "AllowAppIntegrationsScopedToApplications",
      "Effect": "Allow",
      "Action": [
        "app-integrations:CreateApplication",
        "app-integrations:CreateApplicationAssociation",
        "app-integrations:GetApplication",
        "app-integrations:UpdateApplication",
        "app-integrations:DeleteApplication",
        "app-integrations:ListTagsForResource",
        "app-integrations:TagResource",
        "app-integrations:UntagResource"
      ],
      "Resource": "arn:aws:app-integrations:*:*:application/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowAppIntegrationsScopedToApplicationAssociations",
      "Effect": "Allow",
      "Action": [
        "app-integrations:DeleteApplicationAssociation",
        "app-integrations:ListTagsForResource",
        "app-integrations:TagResource",
        "app-integrations:UntagResource"
      ],
      "Resource": "arn:aws:app-integrations:*:*:application-association/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowWisdomActions",
      "Effect": "Allow",
      "Action": [
        "wisdom:CreateAssistant",
        "wisdom:DeleteAssistant",
        "wisdom:GetAssistant",
        "wisdom:ListAssistants",
        "wisdom:UpdateAssistantAIAgent",
        "wisdom:RemoveAssistantAIAgent",
        "wisdom:CreateAssistantAssociation",
        "wisdom:DeleteAssistantAssociation",
        "wisdom:GetAssistantAssociation",
        "wisdom:ListAssistantAssociations",
        "wisdom:CreateAIAgent",
        "wisdom:CreateAIAgentVersion",
        "wisdom:DeleteAIAgent",
        "wisdom:DeleteAIAgentVersion",
        "wisdom:GetAIAgent",
        "wisdom:ListAIAgents",
        "wisdom:ListAIAgentVersions",
        "wisdom:UpdateAIAgent",
        "wisdom:CreateAIPrompt",
        "wisdom:CreateAIPromptVersion",
        "wisdom:DeleteAIPrompt",
        "wisdom:DeleteAIPromptVersion",
        "wisdom:GetAIPrompt",
        "wisdom:ListAIPrompts",
        "wisdom:ListAIPromptVersions",
        "wisdom:UpdateAIPrompt",
        "wisdom:CreateAIGuardrail",
        "wisdom:CreateAIGuardrailVersion",
        "wisdom:DeleteAIGuardrail",
        "wisdom:DeleteAIGuardrailVersion",
        "wisdom:GetAIGuardrail",
        "wisdom:ListAIGuardrails",
        "wisdom:ListAIGuardrailVersions",
        "wisdom:UpdateAIGuardrail",
        "wisdom:CreateKnowledgeBase",
        "wisdom:DeleteKnowledgeBase",
        "wisdom:GetKnowledgeBase",
        "wisdom:ListKnowledgeBases",
        "wisdom:UpdateKnowledgeBaseTemplateUri",
        "wisdom:RemoveKnowledgeBaseTemplateUri",
        "wisdom:CreateContent",
        "wisdom:StartContentUpload",
        "wisdom:DeleteContent",
        "wisdom:GetContent",
        "wisdom:GetContentSummary",
        "wisdom:ListContents",
        "wisdom:UpdateContent",
        "wisdom:CreateContentAssociation",
        "wisdom:DeleteContentAssociation",
        "wisdom:GetContentAssociation",
        "wisdom:ListContentAssociations",
        "wisdom:CreateQuickResponse",
        "wisdom:DeleteQuickResponse",
        "wisdom:GetQuickResponse",
        "wisdom:ListQuickResponses",
        "wisdom:UpdateQuickResponse",
        "wisdom:ListTagsForResource",
        "wisdom:TagResource",
        "wisdom:UntagResource",
        "wisdom:ListModels"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowKmsKeyValidationForQinConnectReplicaResources",
      "Effect": "Allow",
      "Action": "kms:DescribeKey",
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        },
        "StringLike": {
          "kms:ViaService": [
            "wisdom.*.amazonaws.com"
          ]
        }
      }
    },
    {
      "Sid": "AllowKmsGrantCreationForQinConnectReplicaAssistant",
      "Effect": "Allow",
      "Action": "kms:CreateGrant",
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "Bool": {
          "kms:GrantIsForAWSResource": "true"
        },
        "ForAllValues:StringEquals": {
          "kms:EncryptionContextKeys": [
            "aws:wisdom:assistant:arn"
          ],
          "kms:GrantOperations": [
            "DescribeKey",
            "Decrypt",
            "GenerateDataKey",
            "CreateGrant"
          ]
        },
        "Null": {
          "kms:EncryptionContextKeys": "false",
          "kms:GrantOperations": "false"
        },
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "kms:GrantConstraintType": "EncryptionContextSubset"
        },
        "StringLike": {
          "kms:EncryptionContext:aws:wisdom:assistant:arn": "arn:aws:wisdom:*:${aws:PrincipalAccount}:assistant/*",
          "kms:ViaService": "wisdom.*.amazonaws.com"
        }
      }
    },
    {
      "Sid": "AllowKmsGrantCreationForQinConnectReplicaKnowledgeBase",
      "Effect": "Allow",
      "Action": "kms:CreateGrant",
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "Bool": {
          "kms:GrantIsForAWSResource": "true"
        },
        "ForAllValues:StringEquals": {
          "kms:EncryptionContextKeys": [
            "aws:wisdom:knowledgeBase:arn"
          ],
          "kms:GrantOperations": [
            "DescribeKey",
            "Decrypt",
            "GenerateDataKey",
            "CreateGrant"
          ]
        },
        "Null": {
          "kms:EncryptionContextKeys": "false",
          "kms:GrantOperations": "false"
        },
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "kms:GrantConstraintType": "EncryptionContextSubset"
        },
        "StringLike": {
          "kms:EncryptionContext:aws:wisdom:knowledgeBase:arn": "arn:aws:wisdom:*:${aws:PrincipalAccount}:knowledge-base/*",
          "kms:ViaService": "wisdom.*.amazonaws.com"
        }
      }
    },
    {
      "Sid": "AllowKmsCryptoForQinConnectReplicaAssistant",
      "Effect": "Allow",
      "Action": [
        "kms:Decrypt",
        "kms:GenerateDataKey",
        "kms:GenerateDataKeyWithoutPlaintext"
      ],
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "ForAllValues:StringEquals": {
          "kms:EncryptionContextKeys": [
            "aws:wisdom:assistant:arn"
          ]
        },
        "Null": {
          "kms:EncryptionContextKeys": "false"
        },
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        },
        "StringLike": {
          "kms:EncryptionContext:aws:wisdom:assistant:arn": "arn:aws:wisdom:*:${aws:PrincipalAccount}:assistant/*",
          "kms:ViaService": "wisdom.*.amazonaws.com"
        }
      }
    },
    {
      "Sid": "AllowKmsCryptoForQinConnectReplicaKnowledgeBase",
      "Effect": "Allow",
      "Action": [
        "kms:Decrypt",
        "kms:GenerateDataKey",
        "kms:GenerateDataKeyWithoutPlaintext"
      ],
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "ForAllValues:StringEquals": {
          "kms:EncryptionContextKeys": [
            "aws:wisdom:knowledgeBase:arn"
          ]
        },
        "Null": {
          "kms:EncryptionContextKeys": "false"
        },
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        },
        "StringLike": {
          "kms:EncryptionContext:aws:wisdom:knowledgeBase:arn": "arn:aws:wisdom:*:${aws:PrincipalAccount}:knowledge-base/*",
          "kms:ViaService": "wisdom.*.amazonaws.com"
        }
      }
    },
    {
      "Sid": "AllowKmsGrantCreationForQinConnectInstanceAssociationAssistant",
      "Effect": "Allow",
      "Action": "kms:CreateGrant",
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "Bool": {
          "kms:GrantIsForAWSResource": "true"
        },
        "ForAllValues:StringEquals": {
          "kms:EncryptionContextKeys": [
            "aws:wisdom:assistant:arn"
          ],
          "kms:GrantOperations": [
            "DescribeKey",
            "Decrypt",
            "GenerateDataKey",
            "GenerateDataKeyPair"
          ]
        },
        "Null": {
          "kms:EncryptionContextKeys": "false",
          "kms:GrantOperations": "false"
        },
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "kms:GrantConstraintType": "EncryptionContextEquals"
        },
        "StringLike": {
          "kms:EncryptionContext:aws:wisdom:assistant:arn": "arn:aws:wisdom:*:${aws:PrincipalAccount}:assistant/*",
          "kms:ViaService": "connect.*.amazonaws.com"
        }
      }
    },
    {
      "Sid": "AllowKmsGrantCreationForQinConnectInstanceAssociationKnowledgeBase",
      "Effect": "Allow",
      "Action": "kms:CreateGrant",
      "Resource": "arn:aws:kms:*:*:key/*",
      "Condition": {
        "Bool": {
          "kms:GrantIsForAWSResource": "true"
        },
        "ForAllValues:StringEquals": {
          "kms:EncryptionContextKeys": [
            "aws:wisdom:knowledgeBase:arn"
          ],
          "kms:GrantOperations": [
            "DescribeKey",
            "Decrypt",
            "GenerateDataKey",
            "GenerateDataKeyPair"
          ]
        },
        "Null": {
          "kms:EncryptionContextKeys": "false",
          "kms:GrantOperations": "false"
        },
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "kms:GrantConstraintType": "EncryptionContextEquals"
        },
        "StringLike": {
          "kms:EncryptionContext:aws:wisdom:knowledgeBase:arn": "arn:aws:wisdom:*:${aws:PrincipalAccount}:knowledge-base/*",
          "kms:ViaService": "connect.*.amazonaws.com"
        }
      }
    }
  ]
}

Version history

Current version v8, edited by AWS on 2026-11-06. Version history is recorded from 2026-11-11. Earlier versions are in the IAM console under Policy versions.

Attach snippets

This policy cannot be attached to users, groups or roles, so there are no attach snippets.

Sources

Pending editorial review. No editorial sources are listed yet.

• Official AWS reference for AmazonConnectSynchronizationServiceRolePolicy
• Report a data issue