AmazonConnectServiceLinkedRolePolicy

Summary

Allows Amazon Connect to create and manage AWS resources on your behalf.

Permissions imported from the AWS Managed Policy Reference Guide; other sections pending editorial review.

Identity

ARN

arn:aws:iam::aws:policy/aws-service-role/AmazonConnectServiceLinkedRolePolicyCopy ARN

Default version

v57

Created

2018-09-07

Last edited

2026-11-05

Services

app-integrations, chime, cloudwatch, cognito-idp, connect, iam, kms, lex, logs, mobiletargeting, polly, profile, s3, ses, sms-voice, social-messaging, wisdom

Control-plane actions (638)

By access level: 130 List, 1 Permissions management, 153 Read, 6 Tagging, 348 Write.

Data-plane actions (12)

By access level: 1 Permissions management, 2 Read, 9 Write.

Excluded and conditional actions

• profile:CreateDomain (deny-conditional, statement 8): 1 matching actions
• profile:CreateEventStream (deny-conditional, statement 8): 1 matching actions
• profile:CreateIntegrationWorkflow (deny-conditional, statement 8): 1 matching actions
• profile:DeleteDomain (deny-conditional, statement 8): 1 matching actions
• profile:DeleteEventStream (deny-conditional, statement 8): 1 matching actions
• profile:DeleteProfileKey (deny-conditional, statement 8): 1 matching actions
• profile:DeleteWorkflow (deny-conditional, statement 8): 1 matching actions
• profile:TagResource (deny-conditional, statement 8): 1 matching actions
• profile:UntagResource (deny-conditional, statement 8): 1 matching actions
• profile:UpdateDomain (deny-conditional, statement 8): 1 matching actions
• wisdom:DeleteAssistant (deny-conditional, statement 12): 1 matching actions
• wisdom:DeleteKnowledgeBase (deny-conditional, statement 12): 1 matching actions

Resource scope and attachment

Resource scope across granted actions: mixed.

Can be attached: No (service-linked role policy).

Why this tier

• Grants at least 80% of the write and permissions-management actions of: connect (234 of 234).
• Grants data-plane write actions on a data store, but only for scoped resources or under conditions.
• Grants iam:PassRole, but only for scoped roles or under conditions (for example iam:PassedToService).

Guidance

Pending editorial review. The permission data on this page comes straight from AWS; this section will be filled in once a reviewed guide exists.

Related policies

Same service

• AmazonConnect_FullAccess
• AmazonConnectCampaignsServiceLinkedRolePolicy
• AmazonConnectReadOnlyAccess
• AmazonConnectSynchronizationServiceRolePolicy
• CustomerProfilesServiceLinkedRolePolicy

Same domain

• AlexaForBusinessDeviceSetup
• AlexaForBusinessFullAccess
• AlexaForBusinessGatewayExecution
• AlexaForBusinessLifesizeDelegatedAccessPolicy
• AlexaForBusinessPolyDelegatedAccessPolicy
• AlexaForBusinessReadOnlyAccess
• AmazonChimeFullAccess
• AmazonChimeReadOnly

Frequently asked questions

Pending editorial review. The permission data on this page comes straight from AWS; this section will be filled in once a reviewed guide exists.

Policy JSON

Download policy.json

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Sid": "AllowConnectActions",
      "Effect": "Allow",
      "Action": [
        "connect:*"
      ],
      "Resource": [
        "*"
      ]
    },
    {
      "Sid": "AllowDeleteSLR",
      "Effect": "Allow",
      "Action": [
        "iam:DeleteRole"
      ],
      "Resource": "arn:aws:iam::*:role/aws-service-role/connect.amazonaws.com/AWSServiceRoleForAmazonConnect_*"
    },
    {
      "Sid": "AllowS3ObjectForConnectBucket",
      "Effect": "Allow",
      "Action": [
        "s3:GetObject",
        "s3:GetObjectAcl",
        "s3:PutObject",
        "s3:PutObjectAcl",
        "s3:DeleteObject"
      ],
      "Resource": [
        "arn:aws:s3:::amazon-connect-*/*"
      ]
    },
    {
      "Sid": "AllowGetBucketMetadataForConnectBucket",
      "Effect": "Allow",
      "Action": [
        "s3:GetBucketLocation",
        "s3:GetBucketAcl"
      ],
      "Resource": [
        "arn:aws:s3:::amazon-connect-*"
      ]
    },
    {
      "Sid": "AllowConnectLogGroupAccess",
      "Effect": "Allow",
      "Action": [
        "logs:CreateLogStream",
        "logs:DescribeLogStreams",
        "logs:PutLogEvents"
      ],
      "Resource": [
        "arn:aws:logs:*:*:log-group:/aws/connect/*:*"
      ]
    },
    {
      "Sid": "AllowListLexBotAccess",
      "Effect": "Allow",
      "Action": [
        "lex:ListBots",
        "lex:ListBotAliases"
      ],
      "Resource": "*"
    },
    {
      "Sid": "AllowCustomerProfilesForConnectDomain",
      "Effect": "Allow",
      "Action": "profile:*",
      "Resource": [
        "arn:aws:profile:*:*:domains/amazon-connect-*",
        "arn:aws:profile:*:*:/domains/amazon-connect-*",
        "arn:aws:profile:*:*:/templates*"
      ],
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowCustomerProfilesListOperations",
      "Effect": "Allow",
      "Action": [
        "profile:ListRecommenderRecipes",
        "profile:ListAccountIntegrations",
        "profile:ListDomains"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "DenyCustomerProfilesForConnectDomain",
      "Effect": "Deny",
      "Action": [
        "profile:CreateDomain",
        "profile:UpdateDomain",
        "profile:DeleteDomain",
        "profile:CreateEventStream",
        "profile:DeleteEventStream",
        "profile:DeleteWorkflow",
        "profile:DeleteProfileKey",
        "profile:UntagResource",
        "profile:TagResource",
        "profile:CreateIntegrationWorkflow"
      ],
      "Resource": "arn:aws:profile:*:*:domains/*"
    },
    {
      "Sid": "AllowAppIntegrationsForConnectEnabledTaggedResources",
      "Effect": "Allow",
      "Action": [
        "app-integrations:GetDataIntegration",
        "app-integrations:ListDataIntegrationAssociations",
        "app-integrations:CreateDataIntegrationSchedule",
        "app-integrations:StartDataIntegrationExecution",
        "app-integrations:ListDataIntegrationExecutions",
        "app-integrations:GetDataIntegrationExecution",
        "app-integrations:ListDataIntegrationSchedules",
        "app-integrations:UpdateDataIntegrationSchedule",
        "app-integrations:GetDataIntegrationSchedule"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "AllowAppIntegrationsGetApplication",
      "Effect": "Allow",
      "Action": "app-integrations:GetApplication",
      "Resource": "arn:aws:app-integrations:*:*:application/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowWisdomForConnectEnabledTaggedResources",
      "Effect": "Allow",
      "Action": [
        "wisdom:*"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "DenyWisdomForConnectEnabledTaggedResources",
      "Effect": "Deny",
      "Action": [
        "wisdom:DeleteAssistant",
        "wisdom:DeleteKnowledgeBase"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "AllowListOperationForWisdom",
      "Effect": "Allow",
      "Action": [
        "wisdom:ListAssistants",
        "wisdom:ListKnowledgeBases"
      ],
      "Resource": "*"
    },
    {
      "Sid": "AllowKMSListRetirableGrants",
      "Effect": "Allow",
      "Action": "kms:ListRetirableGrants",
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowPutMetricsForConnectNamespace",
      "Effect": "Allow",
      "Action": "cloudwatch:PutMetricData",
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "cloudwatch:namespace": "AWS/Connect"
        }
      }
    },
    {
      "Sid": "AllowSMSVoiceOperationsForConnect",
      "Effect": "Allow",
      "Action": [
        "sms-voice:SendTextMessage",
        "sms-voice:DescribePhoneNumbers"
      ],
      "Resource": "arn:aws:sms-voice:*:*:phone-number/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowCognitoForConnectEnabledTaggedResources",
      "Effect": "Allow",
      "Action": [
        "cognito-idp:DescribeUserPool",
        "cognito-idp:ListUserPoolClients"
      ],
      "Resource": "arn:aws:cognito-idp:*:*:userpool/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "AllowChimeSDKVoiceConnectorGetOperationForConnect",
      "Effect": "Allow",
      "Action": [
        "chime:GetVoiceConnector"
      ],
      "Resource": "arn:aws:chime:*:*:vc/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "AllowChimeSDKVoiceConnectorListOperationForConnect",
      "Effect": "Allow",
      "Action": [
        "chime:ListVoiceConnectors"
      ],
      "Resource": "arn:aws:chime:*:*:vc/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "SESPermissionsForManagingReceiptRules",
      "Effect": "Allow",
      "Action": [
        "ses:DescribeReceiptRule",
        "ses:UpdateReceiptRule"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "SESPermissionForManagingConnectProvidedSESIdentity",
      "Effect": "Allow",
      "Action": [
        "ses:DeleteEmailIdentity"
      ],
      "Resource": "arn:aws:ses:*:*:identity/*.email.connect.aws*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "SESConfigurationSetPermissionsForSendingEmail",
      "Effect": "Allow",
      "Action": [
        "ses:SendRawEmail"
      ],
      "Resource": "arn:aws:ses:*:*:configuration-set/configuration-set-for-connect-DO-NOT-DELETE",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "PassRoleToSESForReceiptRuleManagement",
      "Effect": "Allow",
      "Action": [
        "iam:PassRole"
      ],
      "Resource": [
        "arn:aws:iam::*:role/service-role/AmazonConnectEmailSESAccessRole"
      ],
      "Condition": {
        "StringLike": {
          "iam:PassedToService": "ses.amazonaws.com"
        }
      }
    },
    {
      "Sid": "AllowSocialMessagingOperations",
      "Effect": "Allow",
      "Action": [
        "social-messaging:SendWhatsAppMessage",
        "social-messaging:PostWhatsAppMessageMedia",
        "social-messaging:GetWhatsAppMessageMedia",
        "social-messaging:GetLinkedWhatsAppBusinessAccountPhoneNumber",
        "social-messaging:SendWhatsAppCallEvent"
      ],
      "Resource": "arn:aws:social-messaging:*:*:phone-number-id/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "AllowRetrievalOfWabas",
      "Effect": "Allow",
      "Action": [
        "social-messaging:ListLinkedWhatsAppBusinessAccounts"
      ],
      "Resource": "*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowRetrievalOfWhatsAppTemplates",
      "Effect": "Allow",
      "Action": [
        "social-messaging:GetWhatsAppMessageTemplate",
        "social-messaging:ListWhatsAppMessageTemplates"
      ],
      "Resource": "arn:aws:social-messaging:*:*:waba/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}",
          "aws:ResourceTag/AmazonConnectEnabled": "True"
        }
      }
    },
    {
      "Sid": "AllowMobileTargetingOperationsForConnect",
      "Effect": "Allow",
      "Action": "mobiletargeting:SendMessages",
      "Resource": "arn:aws:mobiletargeting:*:*:apps/*",
      "Condition": {
        "StringEquals": {
          "aws:ResourceAccount": "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid": "AllowPollyActions",
      "Effect": "Allow",
      "Action": [
        "polly:ListLexicons",
        "polly:DescribeVoices",
        "polly:SynthesizeSpeech"
      ],
      "Resource": [
        "*"
      ]
    }
  ]
}

Version history

Current version v57, edited by AWS on 2026-11-05. Version history is recorded from 2026-11-11. Earlier versions are in the IAM console under Policy versions.

Attach snippets

This policy cannot be attached to users, groups or roles, so there are no attach snippets.

Sources

Pending editorial review. No editorial sources are listed yet.

• Official AWS reference for AmazonConnectServiceLinkedRolePolicy
• Report a data issue